Refund Pending — 14 Days
Two Weeks of "We Are Looking Into It"
14 days. You have now spent more time following up on your refund than the actual journey would have taken. Twice.
What Actually Happens at 14 Days
By day 14, the ticket has been "escalated" at least 3 times. You have spoken to multiple support executives who each promise resolution. The refund amount has not moved. Some customers report being told the refund was "already processed" when it clearly wasn't.
What You Should Do Now
1
File a complaint on the National Consumer Helpline (NCH) portal — consumerhelpline.gov.in
2
Call 1800-11-4000 (NCH toll-free) and register your complaint
3
File on ConsumerComplaints.in for public visibility
4
Send a legal notice draft via email mentioning Consumer Protection Act, 2019